Answer Archive

Welcome to ARTAVIA.  Questions?  See the Answer Archive below, and hopefully we'll be able to answer your questions.  If in doubt, use the Search Bar or Connect w/Us!

  • chevron_rightWhat amenities are now open? Can I hold a private party? (Updated)
    Last updated June 2, 2021
     
    Please read the following closely:
     
    • The Office at Dapple Park is now open.  Our Office hours are posted on the homepage.
    • The FitCenter is now open.  Due to COVID-19, reservations are required, with restrictions.
    • Paddle Boats are available via reservation during the Lifestyle Team's Office hours.  Walkups are permitted, pending availability. 
    • The Parks are "use at your own risk."  The Park areas are not cleaned or sanitized to prevent the spread of COVID-19.
    • The Splash Pad is now open.  Click here for more information.
    • The Palate Café is now open.  Click here for more information.
    • At this time,  private rentals are permitted for residents only on a limited basis.  Click here for more details.
     
    We will update this FAQ as information is provided/updated.  
  • chevron_rightI'm new to ARTAVIA. What do I need to do next?
    Welcome to the community!
     
    Once you're all settled in, you will need to obtain electronic access. Electronic access will grant you access to all community amenities that require special access. You can do this by Connecting w/ the Lifestyle Team, who can enable your electronic access to the community facilities. 
     
    The Office at Dapple Park
    17590 ARTAVIA PARKWAY
    Conroe, TX 77302
    Hours at The Clubhouse offices may vary.  Please check the Home Page for up-to-date hours, or Connect w/Us.
  • chevron_rightWho do I need to Connect w/ for...?
    There's a LOT of different information you must be looking for.  Don't worry!  We've compiled a list of commonly needed resources for you all in one place.  It may not have everything, but we hope it has most of what you may be looking for.  Visit the Links & Numbers page to view all of these resources that you may need to Connect w/.  If in doubt, Connect w/Us
  • chevron_rightCan I place signs at my home?
    If you would like to place a "No Soliciting" or "Beware of Dog" sign, ARTAVIA approved signs are available for purchase here.  
     
    For further information about signs that are and are not permitted, please visit Your HOA's site and view the Community Covenants.
  • chevron_rightI'm interested in buying a new home here. Where can I go?
    ARTAVIA has so many amazing builders and plans for you to choose from!  Connect w/ ARTAVIAtx.com for more information. 
  • chevron_rightWho do I need to contact to obtain a trash can?
    The MUD has contracted Texas Pride as the trash provider in ARTAVIA.  Before moving in, contact Texas Pride to let them know you will be moving into your home soon.  When they become available, trash cans will be delivered to your home - if you move in and have not received them yet, it is ok to put your trash at the curb or in a temporary bin.
     
    Please note: due to COVID-19, Texas Pride has experienced delays in receiving new shipments of trash containers, and may result in a delay in the delivery of your trash cans.  Please contact Texas Pride for more information.  
  • chevron_rightWhy am I not receiving your emails?
    The Lifestyle Team typically sends out several emails each month, and send a weekly email on behalf of the Palate Cafe with their weekly specials.  Lifestyle emails come from Lifestyle@simplyARTAVIA.com.  Sometimes, our emails may end up in your "promotions" folder or spam, so be sure to mark us as a safe sender.  The same goes for Palate Cafe; those emails come from yummy@palate.cafe.  
     
    If you're still not seeing those emails, click here to register for our updates (scroll down for the signup form).
Amenities
  • chevron_rightHow can I access the amenities in ARTAVIA?
    Most of the amenities in ARTAVIA do not require special access.  However, a few do require that you be a "registered user" of the facilities to gain electronic access.  If you are a new resident and have not yet been visited by the Lifestyle Manager, please Connect w/UsOnce you have connected with the Lifestyle Manager and become a registered user, you will need to download the free app, Brivo Mobile Pass (available on the App Store and Google Play), which will grant you access to facilities that require electronic access. 
     
    Still not sure how to access the facilities with the app?  Visit Brivo Mobile Pass to watch a short video on how to use the app.  If in doubt, Connect w/Us, and we will assist you. 
  • chevron_rightWhen is the FitCenter (gym) open?
    AUGUST 2020: Due to COVID-19, the FitCenter is open limited hours, and requires a reservation
     
    Good news - the FitCenter is open 24/7 (with the exceptions of periodic, brief closings for cleaning)!  You'll need to use your Brivo Mobile Pass on your phone to access the facility.  If you're a new resident and have not yet been visited by the Lifestyle Manager, please Connect w/Us
  • chevron_rightHow can I rent out space at Dapple Park?
    Click here for information about Rental Requests.
  • chevron_rightWhen are the Paddle Boats available?
    The Paddle Boats at Dapple Park Lake are available to all residents of ARTAVIA.  However, their hours of operation vary based on The Office hours, and require a reservation.  Visit the Paddle Boats page for more information. 
  • chevron_rightCan I bring my kayak or canoe out on the water?
    Yes, HOWEVER, you must have already registered your vessel with the Community Council.
    You will need to fill out the New Resident Registration, and acknowledge The Lake Rules and Regulations.  Once this has been completed, you will need to complete the Boater's registration at The Office, bring your PFD for a brief inspection along with your Texas Boater's Education card, and adhere the assigned Boat Sticker(s) to your registered vessel(s). 
     
    Boating is also governed by State & Local Laws. 
  • chevron_rightIs fishing allowed in The Lake?
    Fishing is permitted at The Lake at Dapple Park, however, fishing is by catch-and-release only.
  • chevron_rightWhat classes and camps are at the ARTAVIA clubhouse?
    Updated October 2020
     
    At this time, we have not yet contracted any classes or camps, due to restrictions in place as a result of COVID-19.  We hope to establish classes and camps once the situation stabilizes.  If you would like to Connect w/Us to let us know about classes and camps you would like to see, or know of a professional that can provide instructions, please let us know!
  • chevron_rightMy Brivo isn't working, what do I do?
    Brivo is the app on your phone that grants you access to the amenities.  If for some reason it is not working, there are some steps that you can follow that may fix the issue.
     
    “Orange” Error
    If you tap the access button and receive an orange button, it means that your phone had not made a connection with the access point yet.  You must also be within 2 feet of the door, otherwise it will not connect.  We recommend waiting a moment for the error to clear and try again (it usually takes about 20 seconds for it to clear out), and ensure that you are standing immediately in front of the FitCenter door. 
     
    Location Access
    When you installed Brivo on your phone, you should have granted the app access to your location.  Sometimes settings on your phone may be changed to new defaults when an OS update is installed.  We recommend checking the app settings to ensure that location access is still enabled, and that location services are enabled on your phone. 
     
    Not Accessible
    Some amenities are only available at certain times.  If you are trying to access that amenity during outside hours, access will be denied during those "off" hours.
     
    Device Use
    If you attempt to register your Pass on another device, it will deny the pass (same goes if you uninstall and reinstall the app).  If you receive a new phone or have reset your current phone, it will deny the pass.  Please Connect w/Us to troubleshoot if any of these examples occur as your pass may need to be reset.  
     
    Reservation
    As of July 24, 2020 (and until further notice), use of the FitCenter requires reservations.  We recommend completing a reservation at least 30 minutes prior to visiting.  If you did not receive an email confirmation, it may signal that there was an error while completing your reservation, and you will need to try again to ensure that access can be granted.
Other
Utilities
  • chevron_rightHow do I set up water services at my home?
    ARTAVIA is a part of several Municipal Utility Districts (MUD), serviced by Inframark.  To establish water services at your home, or to report issues, please Connect w/ Inframark at 281-579-4500. 
     
    The Texas Water Districts Map will help you locate your address and specific MUD if you would like further information about your MUD. 
  • chevron_rightHow do I set up power at my home?
    Electricity in Texas is deregulated, which means, you have options as to who your power provider at your home will be.  The state has hosted a website, powertochoose.org, which is the official and unbiased electric choice website of the Public Utility Commission of Texas. This website is available to all electric providers to list their offers for free. Compare offers and choose the electric plan that’s right for you.
  • chevron_rightHow do I set up gas at my home?
    The gas provider for homes in ARTAVIA is SiEnergy.  Connect w/ SiEngery at 1-888-468-7007 (local, 281-778-6250), and select Option 3 to set up service.  Gas leaks or other issues can be reported at 1-888-468-7007 (local, 281-778-6250), and select Option 1 to report those issues.
  • chevron_rightMy power has gone out - who do I connect with?
    Regardless of who your electric provider is, Entergy services all power lines in ARTAVIA.  To report any power outages, streetlight outages, or other electric issues, visit Entergy or call 1-800-368-3749.  You can also download their app to report issues from your mobile device (available on the App Store and Google Play).
     
    To report a gas leak or other gas related issues, contact SiEnergy at 1-888-468-7007 (local, 281-778-6250), and select Option 1.
  • chevron_rightThere's a leaking fire hydrant - who do I connect with?
    Inframark services the MUDs of ARTAVIA.  Please connect with Inframark at 281-398-8211 to report any fire hydrant leaks, or other water service issues that you may be experiencing. 
  • chevron_rightWho is the trash provider in ARTAVIA?
    ARTAVIA trash services are contracted by the MUD, and will be provided by Texas Pride Disposal. If you are new to the community and are in need of trash or recycling bins, please email Texas Pride Disposal, or call 281-342-8178.  For information about what items can be placed in recycling, what items can be collected during heavy trash pickup, and more, please visit Texas Pride Disposal.
     
    Texas Pride Disposal observes four holidays - New Year's Day, Independence Day, Thanksgiving Day, and Christmas Day.  Visit their website for more information about potential service disruptions due to these holidays. 
  • chevron_rightWhat days are trash pickup?
    In ARTAVIA, trash is collected on Mondays and ThursdaysRecycling is collected on Thursdays.  You may place your bins at the curb as early as 6 pm on Sunday and Wednesday evenings; trash bins must be removed by 6 pm on Monday and Thursday evenings - ALL trash and trash bins must be stored out of site during non-collection days, including trash left from landscapers.  
Website
  • chevron_rightI forgot my password - what do I do?
    Don't worry!  Click the login link at the top of the page, and then click, "Forgot Password."  You will need to enter the email you registered for the website with.  After you hit submit, you will receive a password reset email (it will come from the email noreply@simplyARTAVIA.com). 
     
    If the email you entered comes back with the message, "Unable to send login instructions. Contact ARTAVIA Community Council for assistance," it means the email address you entered was either typed in wrong, that is not the email you used for registration, or you are not currently a registered user of the website (if so, you will need to submit a registration request). If in doubt, Connect w/Us
  • chevron_rightWhat are level 2 and 3 users?
    If you would like to register your spouse or child (or another member of your household) to simplyARTAVIA.com, you can "associate" them with your user account, under the "level 2 and 3" feature.  If you choose to use this feature, they will receive updates we publish through this website, and will have access to resident only features (that require you to be logged in). 

ARTAVIA Community Council

17590 ARTAVIA PARKWAY
Conroe, TX 77302

936-206-3950

Questions@simplyARTAVIA.com

Contact Us